At RNIB, we are committed to protecting your privacy online. We protect any personal information you give us while you use our websites.
This policy is written in accordance with current data protection legislation and the Privacy and Electronic Communications Regulation (PECR). If you have any questions about it, please contact our Data Protection Compliance Officer using the following details:
By continuing to use this website you are signifying your agreement to the terms of this privacy policy.
Personal information is information that can be used to identify you. It can include your name, date of birth, email address, postal address, telephone number, fax number and credit/debit card details.
We use your personal information to give you the information, services or products you ask for. We can also use your information for administrative purposes, to let you know about changes and, if you agree, as part of our fundraising activities.
We sometimes also share your information with our service providers, trading companies, and associated organisations who work with us or on our behalf to help deliver the information and services you request. We take the security of your personal information seriously, and will only share it with trusted partners. The trusted partners we use for social media/digital advertising are Facebook, Instagram, Twitter, YouTube and Spotify.
RNIB is responsible for collecting your personal information. Your personal information is not shared with third parties or used in any other way (other than described in this policy or as required by law) unless you agree.
Where indicated - usually by a tick box asking for your permission - we use your personal information to create a profile of your interests and preferences. This information is not shared with other organisations, other than those who work with us, or on our behalf, to deliver our services.
We reserve the right to share your personal information if we are legally obliged to and to enable us to apply our terms and conditions and other agreements. This includes exchanging information with other organisations for fraud and credit risk reduction.
Unfortunately, no data transmission over the Internet is 100 per cent secure. As a result, while we try to protect your personal information, RNIB cannot guarantee the security of any information you transmit to us and you do so at your own risk. When we collect your personal information we use strict procedures and security features to prevent unauthorised access.
We want to make sure you know that we are grateful for your support, so we will send you a “thank you” message in response to your donation. To help you understand how your donation will be spent, we will also include some information about the impact of our work and how your contribution helps us support people affected by sight loss. From time to time we will ask for further donations or support to help our work making everyday better for people with sight loss.
Gift Aid is a UK Government scheme that allows charities to reclaim the basic rate tax back from HM Revenues and Customs on donations you make. Once you have indicated to us that you’re happy for us to claim Gift Aid on your behalf and that you pay sufficient Income Tax and/or Capital Gains Tax in that particular financial year, we’ll reclaim this money at no extra cost to you thereby increasing the value of your donation. More information is available on the GOV.UK website. RNIB will not swap or sell your data with any third parties.
We have a duty to make sure that we’re spending your donations wisely, and that means doing some research and analysis to inform our decisions. We want to send the most effective messages that we can in the most efficient way possible, so in order to work out who to contact, what to say and when to get in touch, we carry out the following activities:
The databases that we keep our supporter information on are held securely within our IT network and are not sold to or traded with other organisations, whether charities or commercial businesses.
You can ask us at any time to provide you with a copy of the information we hold about you, including where and how we obtained it, why we are keeping it and what we are using it for. This is called a “subject access request” and you can make one by contacting the Data Protection Officer using the following details:
We may need to ask you to provide copies of identity documents to make sure that we are releasing your information to the right person.
Please keep your information up to date by letting us know of any changes:
If you decide you no longer want to hear about our news, products, services, campaigning, volunteering, or fundraising activities, you can ask us to stop contacting you by emailing helpline@rnib.org.uk, calling 0303 123 9999 or writing to us at Royal National Institute of Blind People, 105 Judd Street, London WC1H 9NE. You can also unsubscribe from RNIB e-newsletters at any time. Just click on the "Unsubscribe" link in any of the email newsletters you receive. It appears on every e-newsletter we send out and is located right at the bottom. If you are receiving care or support services from us or you use our online shop, we may still need to get in touch for administrative reasons about the services or products we provide to you. If you don't want us to contact you anymore by SMS you can email us at fundraising@rnib.org.uk, call us on 0303 123 9999 (Monday to Friday, 9am to 5pm) or write to Fundraising, RNIB, 105 Judd Street, London, WC1H 9NE.
We may not be able to completely delete all of your information from our systems, as there are some records we must keep for legal and regulatory requirements. These include Gift Aid records, sales records, case files from our care and support services, “do not call” lists and complaint files. If you would like to know more about how and why we keep your information, you can ask us for more details by contacting the Data Protection Officer using the addresses provided above.
We are also required to make sure our records are as accurate and up to date as possible. To do this, before we contact supporters we may check the contact information we have against third party databases to make sure it is still correct. We do this to ensure the accuracy of data that we already hold, and will add a new telephone number to your record if your number needs updating and we have the correct permission to call you.
If you have a comment, concern or complaint about the way your personal information has been used, please let us know so that we can make things right.
Cookies are small data files that are sent from a website to your computer or mobile phone. They are stored on the hard drive of your device. Some are stored just for the duration of your visit to the website, others are stored for much longer periods. By using RNIB's websites, you consent to our use of cookies. If you'd like to learn more about cookies in general, we recommend the About Cookies website.
The posting of personal information in a blog comment means your information is publicly accessible. Such information can be viewed online and collected by third parties. We are not responsible for the use of information by such third parties. We strongly recommend you avoid sharing any personal information that can be used to identify you (such as your name, age, address, name of employer).
Our subsidiary companies which raise funds from RNIB’s gaming activities will also process your information in accordance with this privacy policy. These subsidiaries are:
More information on the RNIB Feel Good Friday Lottery.
We may change our privacy policy from time to time, so please check back periodically.